My Resume

Jeremiah Miller

321 Halleck Coach Rd., Centerton, Arkansas, 72719 | 424-371-3127 | technician.there@gmail.com

Professional Summary

Results-driven IT professional with 8+ years of experience in network operations and technical support, skilled in system monitoring, incident response, and troubleshooting in fast-paced environments (p. 1). Proven ability to coordinate network maintenance and upgrades, diagnose problems using specialized software, and ensure proper installation and integration of hardware and software components.

Technical Skills

• Networking: LAN/WAN configuration, hubs, routers, switches, controllers, network cabling installation and termination, wireless networking setup, TCP/IP fundamentals.

• Hardware/Software: Computer diagnostics, hardware and software installation/repairs, operating systems setup, legacy equipment refurbishment.

• IT Operations: Incident documentation, problem resolution, system monitoring, inventory management, diagnostic testing software usage.

• Tools (Implied): Diagnostic testing software/equipment, ticketing systems (general use for records).

Work Experience

R&R Solutions, Gravette, Arkansas

Level 2 Field Support, Aug 2016 – Present

• Provided Tier 1/2 technical assistance and support, reading technical manuals and conducting computer diagnostics to investigate and resolve problems efficiently.

• Maintained comprehensive records of daily data communication transactions, Issues, and remedial actions taken, and developing accurate documentation for Installation and problem resolution.

• Entered commands and observed system functionality to verify correct operations and detect and correct errors within internal systems.

Technician, Aug 2014 – 2016

• Coordinated network operations, maintenance, repairs, and upgrades, ensuring minimal disruption to business operations.

• Identified the root causes of networking problems using diagnostic testing software and equipment, implementing timely solutions.

• Executed network technology upgrade projects, including the installation of hardware/software and integration testing for new systems.

• Configured and defined parameters for the installation and testing of LAN, WAN, and related networking equipment.

Education

Greenup County High School, Greenup, Kentucky

High School Diploma, Jun 2000